Terms & Conditions

The Performance Academy

Terms & Conditions 2025/2026

© The Performance Academy

INTRODUCTION

To help you get the best experience at The Performance Academy (TPA) and to ensure clear understanding between all parties, we kindly ask that you read the following Terms and Conditions in full. These policies are in place to protect the wellbeing of our students and to maintain the high-quality reputation and standard of teaching associated with our Academy.

TPA reserves the right to refuse entry to classes if these terms are not adhered to. Our policies are reviewed and updated regularly. Please reach out to a member of our team if you have any questions or require clarification.

1. Payments and Fees

1.1 A subscription payment is required to secure your child’s place in classes.

1.2 Enrolment and payment must be made via our online booking system, Class for Kids, through our website: www.theperformanceacademy.uk. Other forms of payment (cash, cheque, BACS, or one-off transfers) are not accepted.

1.3 TPA reserves the right to change fee amounts and/or collection dates when necessary.

1.4 Fees are reviewed annually.

1.5 Payments are taken automatically from your nominated account on the 1st of each month.

1.6 Missed or late payments may result in the loss of your child’s place in their class. If you experience financial difficulty, please contact us in confidence.

1.7 Classes follow the academic calendar of each local council and will not run during public school holidays (e.g., September weekend, October week, Christmas, mid-term, Easter, and summer holidays).

1.8 Our term-time classes span approximately 38 weeks per year. Fees are pro-rated and split equally over 12 monthly payments, which include additional hours in December for our festive class displays.

1.9 Cover Fees: If joining after the 1st of a month, a “cover fee” will be added to the following month’s subscription to account for classes already taken. This will be clearly communicated following your trial session.

1.10 A one-off enrolment fee of £30 per student is payable upon joining.

1.11 Annual club membership fees of £30/ per student is due on enrolment or on the 1st of September each year. This covers safeguarding compliance, music licensing, public liability insurance, and venue/equipment support.

1.12 Our subscription system ensures timely payments, after previously experiencing 60% of payments being received late or not at all.

1.13 All fees are non-refundable.

1.14 A £15 late payment admin fee will apply to any unpaid fees after the 5th of the month. If payment is still outstanding by the 1st of the following month, a further £30 fee will be added.

Admin fees are also non-refundable.

2. Cancellation

2.1 If you wish to withdraw your child from a class, we require one month’s written notice via email to: info@theperformanceacademy.co.uk, along with one final full monthly payment.

2.2 Classes with fewer than five students may be cancelled at the discretion of TPA.

2.3 Missed classes are still chargeable. Substitute classes may be offered where possible.

2.4 Our academic year runs from August to July. Cancellations made mid-year may still incur outstanding fees depending on sessions attended. A final invoice will be issued and must be paid within 14 days.

2.5 Classes and fees are non-refundable

3. Clothing & Uniform

3.1 TPA uniform is compulsory and must be worn to all classes.

3.2 Branded items can be purchased via our website: www.theperformanceacademy.co.uk/shop

3.3 No jewellery or accessories are permitted for safety reasons.

3.4 Hair must be tied back neatly in a ponytail or bun.

4. Classes & Performances

4.1 We promote fun and discipline to deliver the highest quality training. Disruptive behaviour will result in a verbal warning, followed by a parent consultation if necessary.

4.2 Promotional photos/videos may be taken during the year. Please notify us in writing if you do not wish your child to participate.

4.3 All show-related fees are non-refundable. Committing to a show space confirms your agreement to pay show fees in full, even if your child later withdraws.

4.4 Mobile phones are not allowed during class unless used for learning purposes. Misuse will result in phones being held until the session ends.

4.5 TPA is not liable for any lost or damaged personal items. Please label all belongings.

4.6 Students will only be released to a parent/guardian unless prior written permission has been given.

4.7 TPA takes every precaution to ensure safety, but cannot be held liable for injuries incurred during class.

4.8 If you are late collecting your child, please contact us. After a 10-minute grace period, late fees of £10 per 15 minutes will apply.

4.9 To request a class change or withdrawal, please email: info@theperformanceacademy.co.uk

4.10 To trial or add a class, use our booking portal:

https://the-performance-academy.classforkids.io

5. Behaviour and Conduct

5.1 Disruptive, aggressive, or bullying behaviour from students or parents will not be tolerated.

5.2 We uphold a positive ethos, promoting confidence, respect, and self-esteem in our students.

5.3 Staff, parents, and students are expected to treat each other with mutual respect.

5.4 Repeated breaches of our behaviour policy may result in membership termination with no fee refunds.

6. General Policies

6.1 All medical conditions must be disclosed at registration and updated by the parent/guardian as required.

6.2 It is the guardian’s responsibility to keep contact information up to date in the Class for Kids portal.

6.3 Communication is shared via email and social media. Please check spam/junk folders regularly and follow us on our platforms for important updates.

6.4 You are encouraged to join our private Facebook group:

‘The Performance Academy Scotland – Private Members/Parents Group’ (Complete all questions to gain access.)

6.5 Physical contact may be necessary during teaching to assist learning. All staff are trained in safe practice.

6.6 Refunds will not be offered if a class is cancelled due to circumstances beyond our control.

6.7 Participation in shows and events is optional but encouraged.

7. Illness

7.1 Do not attend classes if your child displays symptoms such as fever, cough, or congestion.

7.2 Please keep children home for at least 48 hours following any illness.

7.3 All absences should be reported via email to: info@theperformanceacademy.co.uk

AGREEMENT

By enrolling in any classes offered by The Performance Academy, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions in full.

Thank you for being part of The Performance Academy. We look forward to an exciting and inspiring year ahead.

________________________________________________

FAQ's- TPA Scotland | 2025/2026

Why do I have to pay during school holidays or the summer break?

Your monthly payments are part of a 12-month subscription plan that spreads the annual cost of classes evenly across the year. While classes run for approximately 38 weeks during term time, your monthly fee remains the same throughout the year—including holiday months—for simplicity and affordability. This helps families budget more easily and avoids large seasonal payments.

What if my child no longer wishes to attend TPA Scotland?

We require one full month’s written notice for all class cancellations. Please email your cancellation to: info@theperformanceacademy.co.uk. One final monthly payment will be due after notice is given.

Important: Class cancellations cannot be processed during July or August, when our offices are closed and staff are on annual leave. If a cancellation request is sent during this period, it will not be reviewed or acknowledged until our offices reopen. Please note that cancellations made during holiday periods may still incur charges for classes already delivered between August–August. One final full payment is due following cancellation on the 1st of the following month.

Can I pay by cash, cheque, bank transfer, or any other method?

No. All payments must be made through our online subscription system via Class for Kids. After careful research and parent feedback, we have chosen this method for its convenience, reliability, and administrative efficiency. Having one streamlined payment process allows our team to focus more on delivering high-quality teaching and creative development for our students.

What happens if in-person classes are paused due to another Covid-19 outbreak?

In the event that classes cannot take place in person due to a Covid-19-related lockdown or similar situation, online classes will be provided as an alternative. This ensures continuity of training and allows students to continue learning and progressing without disruption.

Will I be charged extra for rehearsals before class displays (Christmas or Summer)?

No. Any additional rehearsal hours for in-class displays (e.g. Christmas or Summer classwork) are already included in your monthly subscription. There are no extra fees for students participating in these class displays.